We are never complacent about the service we deliver. We know how important it is to listen and learn from the experience of our clients and our aim is to continue putting their requirements first. Please read some of the testimonials we have received
Mrs M said:
On behalf of my husband and myself we'd like to thank you and your company for such a prompt response to our claim for the storm damage to our roof and also the damage caused by a burst pipe. We couldn't believe how quickly our claim was dealt with and the professional manner in which it was done. We will certainly recommend your company to others.
Mrs SC said:
Thank you for your prompt and professional assistance over this policy. It had to be completed very rapidly for 'house chain' reasons.
Castleacre have done a good job for me.
Mr C said:
It makes a refreshing change to get such a lucid communication on the subject of insurance!
C. Walkinshaw said:
Friendly, personal, professional - good sound advice relevant to circumstances… I feel that I’m being dealt with as an individual – it is everything I’m looking for.
Mr D said:
Tremendous. Very straightforward. Many thanks for your help.
Independent Museum said:
The quickest claim I have known - I too would like to add my sincere thanks for a speedy resolution
Mr L.Nunn said:
Thank you once again for your promptness and excellent service.
Mr Ferguson said:
Moving to Castleacre has proved one of the best decisions of my life. I am so grateful to you. Thanks a million times.
Mr Morton said:
Extremely impressed with how simple and quick this has been - thank you very much indeed for sorting it out for me, and for recommending the insurer in the first place. Really excellent service all round - feel free to quote me!
Mrs CC said:
Never had such a delightful person explain private health insurance so clearly. Understood issues that I have never understood before
I would recommend Castleacre to anyone with a more unusual, one-off house, who requires something a little more bespoke. Castleacre are professional, personable, they fulfil promises, respond quickly and pay attention to detail. They were genuinely interested in understanding our requirements.
Mr V said:
I wish more people were as efficient as you and your colleagues at Castleacre.
MR VO said:
Thank you for your excellent service.
Mr CW said:
The claims service I have had from both Castleacre and the insurer has been impeccable.
Mr Reid said:
This is the first time in a long life that I’ve had to call on my house & contents insurance cover. It has been a salutary experience and I would like to say a sincere & profound ‘Thank You’ to you and all those who have supported you for the very professional and considerate manner in which you have handled this case. The recent flooding has made me realise what a pivotal role you play in restoring people’s lives.
M. Livingstone said:
Personal, reassuring, polite, and attentive and whoever I’ve spoken to… they seem to be knowledgeable about my affairs.